FAQs

  

Is It Safe to Shop At Reesealexander.shop?

At reesealexander.shop , we go to the extreme to ensure the safety of our customers' information. We do not store your payment information on the website. Payments made through PayPal are processed by PayPal Company, It is considered to be secure and trustworthy. We also do not disclose your information to third parties. For more details, please see our privacy notice.

How Can I Check The Status of My Order after Payment?

During the process of purchase, you will receive several emails from us. There will be an email confirming your order information. We will also email you the tracking number after we ship out your package. You also can log in your magicwardrobes. account to check status of all your orders. Log in. You can also contact with our online salesman or customer service representative to get assistance

Change Your Order after Payment?

Please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

To add items to your order without canceling any previous items, contact us. There is no charge for this service.Note: If the goods have already been delivered we cannot cancel or change the order. See returns and refund policy.

Do You Have A Guarantee or Warranty?

All the products are produced strictly in accordance with the production procedures: quality inspection on the assembly lines and strict quality inspection for finished product. Only high-quality goods can leave the factory and all our manufacturer's factories. We have a QA team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line. If you want to know about Return Policy, Please Click Here.

I Want to Cancel An Order Placed Wrongly?

1. CANCELLATION BEFORE PAYMENT
If you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of "test" orders each day which our members are using to quote certain cart contents and save the invoice for later references.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.

If your order is staying unpaid more than a week, please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency may change. You may need to repeat the order with a new cart.

2. WITHDRAWING AN ORDER AFTER PAYMENT
If you have already paid for an order and want to cancel it, please contact us as soon as possible.

If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still have time to make changes. If the package has already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.

If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.

Checking Orders?

During the process of purchase, you will receive several emails from us. There will be an email confirming your order information, and we will also email you the tracking number after we ship out your order. You also can log in your reesealexander account to check status of all of your orders. By clicking "My Account" on the upper side on our site, you may check all your orders and their status. Please log in.

You can also contact our online salesman or customer service representative to get assistance.

Can I check the details of my order?

You can check the order completion email, or if you have an account, you can check the order status from "Menu" → "Login" → "Order History".

I want to change the shipping address?

If you would like to change your shipping address, please contact us immediately. However, please note that changing the delivery address after the order has been confirmed mayincur additional shipping charges.

Is My Personal Information Kept Private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Policy in full.

Do you accept international orders?

We can ship your order almost anywhere in the world.